{"id":3270,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T19:13:42","guid":{"rendered":"https:\/\/www.balzatex.com\/faqs\/"},"modified":"2022-04-04T20:28:30","modified_gmt":"2022-04-04T20:28:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.balzatex.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Your most frequently asked questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"row\"  id=\"row-149614691\">\n\n\n\t<div id=\"col-1292060826\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-4141907003\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4141907003-label\" class=\"accordion-title plain active\" href=\"#accordion-item-from-what-amount-is-the-delivery-free?\" aria-expanded=\"true\" aria-controls=\"accordion-4141907003-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>From what amount is the delivery free?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4141907003-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-4141907003-label\">\n\t\t\t\n\n<p>Free shipping for all orders over 1000 dhs. Exclusive offer in Morocco <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2084308837\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2084308837-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-delay-?\" aria-expanded=\"false\" aria-controls=\"accordion-2084308837-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the delivery delay ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2084308837-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2084308837-label\">\n\t\t\t\n\n<p>The delivery time for an order will be 5 working days, excluding weekends and public holidays. If you place your order on a Sunday or a public holiday, the shipment will be processed the next working day.<\/p>\n<p>For shipments to other destinations, delivery times may vary depending on the country of destination.<\/p>\n<p>Deliveries may be delayed during specific campaigns, but we do our best to avoid delays and give you the fastest possible service.<\/p>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1505521055\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1505521055-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-will-i-know-my-order-has-gone-through?\" aria-expanded=\"false\" aria-controls=\"accordion-1505521055-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How will I know my order has gone through?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1505521055-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1505521055-label\">\n\t\t\t\n\n<p>You will receive an order confirmation email, where you can see all the details.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3718583532\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3718583532-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-your-return-policy-?\" aria-expanded=\"false\" aria-controls=\"accordion-3718583532-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is your return policy ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3718583532-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3718583532-label\">\n\t\t\t\n\n<p>You have a period of 15 calendar days from the confirmation of the order to request a return.<\/p>\n<p>In this case, please inform us by e-mail: direction@balzatex.com indicating the order number and the contact details of the customer who made the purchase. As soon as we receive your e-mail, we will inform you by e-mail of the procedure to follow.<\/p>\n<p>If the products have a manufacturing or printing defect, BALZATEX bears all shipping costs and replaces the product at no additional cost to the customer.<\/p>\n<p>If the return is due to causes not attributable to BALZATEX, such as a change of opinion on the size, color or model of the product, the customer will bear the collection and shipping costs.<\/p>\n<p>For more information, we invite you to visit our general conditions of sale, where you will find section <a href=\"https:\/\/www.balzatex.com\/en\/terms-of-sales\/\">12- EXCHANGES AND RETURNS POLICY <span class=\"Apple-converted-space\">.<\/span><\/a> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3270","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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