{"id":3289,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T19:13:42","guid":{"rendered":"https:\/\/www.balzatex.com\/preguntas-frecuentes\/"},"modified":"2022-04-04T20:28:31","modified_gmt":"2022-04-04T20:28:31","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.balzatex.com\/es\/preguntas-frecuentes\/","title":{"rendered":"preguntas frecuentes"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Tus preguntas m\u00e1s frecuentes<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<div class=\"row\"  id=\"row-355243352\">\n\n\n\t<div id=\"col-290776087\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-90140717\" class=\"accordion-item\">\n\t\t<a id=\"accordion-90140717-label\" class=\"accordion-title plain active\" href=\"#accordion-item-\u00bfa-partir-de-qu\u00e9-importe-el-env\u00edo-es-gratuito?\" aria-expanded=\"true\" aria-controls=\"accordion-90140717-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfA partir de qu\u00e9 importe el env\u00edo es gratuito?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-90140717-content\" class=\"accordion-inner\" style=\"display: block;\" aria-labelledby=\"accordion-90140717-label\">\n\t\t\t\n\n<p>Env\u00edo gratuito para todos los pedidos superiores a 1000 dhs. Oferta exclusiva en Marruecos <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3612571162\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3612571162-label\" class=\"accordion-title plain\" href=\"#accordion-item-cu\u00e1l-es-el-plazo-de-entrega-?\" aria-expanded=\"false\" aria-controls=\"accordion-3612571162-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Cu\u00e1l es el plazo de entrega ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3612571162-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3612571162-label\">\n\t\t\t\n\n<p>El plazo de entrega de un pedido ser\u00e1 de 5 d\u00edas laborables, excluyendo fines de semana y festivos. Si realiza su pedido un domingo o festivo, el env\u00edo se procesar\u00e1 el siguiente d\u00eda laborable.<\/p>\n<p>Para env\u00edos a otros destinos, los plazos de entrega pueden variar seg\u00fan el pa\u00eds de destino.<\/p>\n<p>Las entregas pueden retrasarse durante campa\u00f1as espec\u00edficas, pero hacemos todo lo posible para evitar retrasos y brindarle el servicio m\u00e1s r\u00e1pido posible.<\/p>\n<p>&nbsp;<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2706891435\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2706891435-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfc\u00f3mo-sabr\u00e9-que-mi-pedido-se-ha-procesado?\" aria-expanded=\"false\" aria-controls=\"accordion-2706891435-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo sabr\u00e9 que mi pedido se ha procesado?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2706891435-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2706891435-label\">\n\t\t\t\n\n<p>Recibir\u00e1s un email de confirmaci\u00f3n del pedido, donde podr\u00e1s ver todos los detalles.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3529435663\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3529435663-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u00bfcu\u00e1l-es-su-pol\u00edtica-de-devoluci\u00f3n?\" aria-expanded=\"false\" aria-controls=\"accordion-3529435663-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es su pol\u00edtica de devoluci\u00f3n?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3529435663-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3529435663-label\">\n\t\t\t\n\n<p>Tienes un plazo de 15 d\u00edas naturales desde la confirmaci\u00f3n del pedido para solicitar la devoluci\u00f3n.<\/p>\n<p>En este caso, por favor inf\u00f3rmenos por e-mail: direction@balzatex.com indicando el n\u00famero de pedido y los datos de contacto del cliente que realiz\u00f3 la compra. En cuanto recibamos su correo electr\u00f3nico, le informaremos por correo electr\u00f3nico del procedimiento a seguir.<\/p>\n<p>Si los productos tienen alg\u00fan defecto de fabricaci\u00f3n o de impresi\u00f3n, BALZATEX corre con los gastos de env\u00edo y repone el producto sin coste adicional para el cliente.<\/p>\n<p>Si la devoluci\u00f3n se debe a causas no imputables a BALZATEX, como un cambio de opini\u00f3n sobre la talla, color o modelo del producto, el cliente correr\u00e1 con los gastos de recogida y env\u00edo.<\/p>\n<p>Para m\u00e1s informaci\u00f3n, le invitamos a visitar nuestras condiciones generales de venta, donde encontrar\u00e1 el apartado <a href=\"https:\/\/www.balzatex.com\/es\/condiciones-generales-de-venta\/\">12- POL\u00cdTICA DE CAMBIOS Y DEVOLUCIONES <span class=\"Apple-converted-space\">.<\/span><\/a> <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-3289","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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