Your most frequently asked questions

From what amount is the delivery free?

Free shipping for all orders over 1000 dhs. Exclusive offer in Morocco

What is the delivery delay ?

The delivery time for an order will be 5 working days, excluding weekends and public holidays. If you place your order on a Sunday or a public holiday, the shipment will be processed the next working day.

For shipments to other destinations, delivery times may vary depending on the country of destination.

Deliveries may be delayed during specific campaigns, but we do our best to avoid delays and give you the fastest possible service.

 

How will I know my order has gone through?

You will receive an order confirmation email, where you can see all the details.

What is your return policy ?

You have a period of 15 calendar days from the confirmation of the order to request a return.

In this case, please inform us by e-mail: direction@balzatex.com indicating the order number and the contact details of the customer who made the purchase. As soon as we receive your e-mail, we will inform you by e-mail of the procedure to follow.

If the products have a manufacturing or printing defect, BALZATEX bears all shipping costs and replaces the product at no additional cost to the customer.

If the return is due to causes not attributable to BALZATEX, such as a change of opinion on the size, color or model of the product, the customer will bear the collection and shipping costs.

For more information, we invite you to visit our general conditions of sale, where you will find section 12- EXCHANGES AND RETURNS POLICY .